HIERARCHY HOME

Privacy Policy

LAST UPDATED JULY 17, 2026

At Hierarchy Home, we believe trust is built the same way a good home is — with care, consistency, and respect. This policy explains what information we collect, how we use it, and the choices you have along the way. If anything here is unclear, we're glad to walk through it with you.

Information We Collect

We collect only what's needed to fulfill your order, support you well, and keep improving Hierarchy Home. It generally falls into three categories:

Contact Information

  • Full name
  • Email address and phone number
  • Shipping and billing address

Payment Information

  • Card type and last four digits (processed securely by our payment provider)
  • Billing address
  • Order and transaction history

Usage Information

  • Pages visited and products viewed
  • Device, browser, and approximate location
  • Referring site and time spent on page

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and returns
  • Communicate with you about orders, questions, and account updates
  • Personalize your shopping experience and product recommendations
  • Improve our site, products, and customer service
  • Send occasional updates about new collections, if you've opted in
  • Detect and prevent fraud or misuse of our site

Sharing of Information

We don't sell your personal information. We share it only in these circumstances:

  • With trusted service providers who help us operate — payment processors, shipping carriers, and customer support tools
  • With professional advisors, such as legal or accounting partners, when needed
  • To comply with applicable law, regulation, or valid legal process
  • In connection with a merger, acquisition, or sale of assets, with continued protection under this policy
  • With your consent, for any other purpose we disclose to you at the time

Cookies

We use cookies and similar technologies to keep your cart accurate, remember your preferences, and understand how our site is used. Specifically, cookies help us to:

  • Keep items in your cart as you browse
  • Remember your login and preferences
  • Understand which pages and products are most helpful
  • Measure the performance of our marketing

You can manage or disable cookies through your browser settings at any time, though some parts of the site may not work as intended without them.

Data Security

We use industry-standard safeguards — including encryption in transit, restricted access, and regular reviews of our systems — to protect your information. No method of storage or transmission is entirely without risk, but keeping your data safe is something we take seriously at every step.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to legal exceptions
  • Opt out of marketing communications at any time
  • Ask how your information is used and who it's shared with

To exercise any of these rights, reach out to us — details are at the bottom of this page.

Changes to This Policy

We may update this policy from time to time as our practices evolve. When we do, we'll revise the date at the top of this page, and for meaningful changes, we'll make a reasonable effort to let you know directly.

Contact Us

Questions about this policy or how your information is handled? We're happy to help.

Contact Us

Questions about this policy or how your information is handled? We're happy to help.

privacy@hierarchyhome.com· www.hierarchyhome.com· @hierarchyhome